Position Overview & Specifications

If you are an experienced Customer Care Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.

The role of a Customer Tech Support Assistant

As one of our dedicated and friendly Customer Tech Support Assistants you will represent Zzoomm to our customers, potential customers and other members of the public. You will be part of our excellent Customer Care Team and help resolve queries and conduct technical troubleshooting. Your role will centre around prioritising customer issues via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

You’ll know how to…

Manage your workload in a busy customer care environment
Respond to a variety of different enquiries
Deal with questions surrounding technical troubleshooting
Assist people in a way that uses language they understand
Make customers feel valued and listened to
Communicate across different departments to find answers
Remain calm when dealing with stressed customers
Work quickly but accurately when dealing with queries

What we offer…

Up to £27,000 basic salary depending on skills and experience
15% discretionary bonus scheme
Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
Life assurance 4 x basic salary
Health cash plan so you can claim money back for essential health
24/7 access to an online doctor
Exclusive offers and discounts from over 1000 popular retailers

Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time, and have a great time!

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits: