Position Overview & Specifications

Is your career in its prime? It could be!

YPrime is looking for a Data Management Agent to assist in the review, entry, and validation of Paper Entry Assessments, as well as to resolve simple Data Clarification Form requests in a timely and accurate manner. You'll be based remotely, or in our Sandwich, Kent office in the UK.

At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind? If so, here’s what we need from you:

Proficiency in Microsoft Office – Excel and Word primarily
Great attention to detail and accuracy
Strong written and verbal communication skills
An ability to learn new technologies and platforms
A friendly, service-oriented attitude
A team player who puts the success of the team first
Motivated by helping clients and find satisfaction in helping to resolve the issues of others
A resourceful problem-solver who seeks out effective and efficient solutions
An ability to identify and solve problems in an efficient and effective manner
Ability to work independently with little to no supervision

Have these things too? Even better!

Minimum of 1-year of professional experience in a customer support or data entry-related role
Database querying experience
Multilingual skills a plus

Here are some more details about the job:

You’ll efficiently and accurately enter and validate Paper Entry Assessments within agreed Service Level Agreements (SLAs)
You’ll resolve simple Data Clarification Forms (DCF) requests and communicate resolution back to system users within agreed SLAs
You’ll escalate user-reported DCF issues to appropriate team members when necessary for resolution
You’ll provide input on current support processes and suggest improvements
You’ll operate in compliance of all YPrime SOPs and Work Instructions
You’ll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
You’ll work collaboratively with other Customer Experience and Data Science departments to assist in delivering resolutions to the customer and end-user
You’ll perform other related duties as required

What are the YPrime Perks?