Position Overview & Specifications

Position: Reservations Agent – Night Shift

Salary: Up to £28,000

Location: Home-based

Hours: 4 pm to 12.30 am Mon to Fri (occasional weekend & bank holiday shifts required)

We are Your Apartment, a leading serviced apartment & aparthotel company. We are taking over the UK, region by region with our design-led, tech-driven apartments.

In line with our ambitious growth plans, we are on the prowl for a smart and attentive Reservations agent to take care of out of hour calls 4pm to 12.am.

You will always be on your ‘A-game’ when it comes to boosting our modern travellers experience. From booking to post-stay, your job will be ensuring all of their needs and requirements are met giving them absolutely no choice but to shout from the top of The Shard how epic their time was at Your Apartment.

This varied but methodical role includes:

Management of all in-bound front of house communication through various channels (incl. email and telephone) with both corporate and leisure guests ensuring smooth check-in and check-out
Taking out of hour calls from existing guests who may have queries relating to their apartment(s)
Housekeeping rota management
Reporting maintenance issues, scheduling engineers to attend and following up to ensure completion
General administration office duties
Take payments online & via telephone
Management of new and existing complaints
Targets to be hit (e.g. get individual review scores up)
Experience using Booking.com, Expedia, TripAdvisor & Airbnb would be a plus

Job Type: Full-time

Salary: £16,425.00-£28,000.00 per year

Benefits: