Position Overview & Specifications

Complaints Handler

Yorkshire Gas and Power (YGP) is hiring a Complaints Handler – someone on the upward curve, with a passion for energy, is looking for a challenging role and can deliver a first-class customer experience. This is an opportunity to join, one of the fastest growing UK energy suppliers.

YGP are a licenced commercial gas and 100% renewable electricity supplier to England, Scotland and Wales

Duties & Responsibilities
Reporting to the Complaints Manager, the candidate will work within the complaints team and be required to deal with all aspects of the complaint handling process. You will be investigating and resolving general and regulatory body complaints in line with all relevant compliance policies and regulation. The candidate must be passionate about providing excellent customer service.

Essential Skills and Experience

Minimum of 2 years’ experience in an office-based environment.
Minimum of 1 years complaints handling experience
Proactive and self-motivated;
A strong knowledge around the end-to-end customer journey within the energy sector would be highly advantageous;
Excellent problem solver and a logical thinker, questions ways of working;
Highly PC literate;
Proficient with Microsoft Word and Outlook;
Excellent and professional telephone manner;
Excellent written and verbal skills;
Accuracy and attention to detail to a very high standard;
Excellent communication skills and must be proficient at communicating up to director level;
Persuasive when required.

Benefits

Competitive salary up to £27,000 dependent upon experience.
Fully remote working or hybrid working options as standard.
30 days annual leave (including bank holidays). Additional days awarded through length of service.
Pension scheme;
Free onsite parking within a new, fully serviced office;
Private medical insurance upon successful completion of probationary period.
Fully paid team lunches and pay day breakfast sandwiches.

Other Points