Position Overview & Specifications
About The Role
Whether arranging a delivery, helping with a product query or dealing with a complaint our Customer Service Advisors are responsible for creating award winning, positive experiences.
Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.
If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.
Main Responsibilities:
- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Provide all Wren customers with an exceptional experience
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren Offer:
- Free access to our gym
- Enjoy subsidised meals
- Free on-site parking
- Staff discount on purchasing a kitchen after a full 1 year of continuous employment!
- Employee of the month with perks including gift vouchers
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
- Quarterly Bonus Scheme
About You
Desired Skills and Knowledge:
- Ability to effectively organise and priorities your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Location: Ram Way, Scunthorpe DN15
Job Type: Permanent
Salary: £22,460.00 per year