Position Overview & Specifications

Guest Services Manager

Location: Woodland Lakes Lodges, North Yorkshire YO7 4NJ

Hours of work: Permanent contract - 40 hours per week

Salary: Up to £24,000 dependant on experience

What we need in a nutshell

We’re looking for a confident and capable Reception Manager to lead and motivate the team that looks after our guests from the moment they arrive. You’ll be the first point of call for all holiday makers and owners ensuring that the experience is outstanding.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our 27 award-winning UK resorts.

Woodland Lakes Lodges is an award-winning holiday park in an idyllic location on the outskirts of Thirsk. Here, our guests relax, enjoy nature and soak up the views. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk.

What you’ll be doing

Working as part of our team of holiday heroes, reporting to the Guest Experience Manager you will be running the Guest Services team.

For you, this includes:

Spending lots of your time with guests, meeting and greeting to check them into their accomodation
You will be responsible for managing holiday bookings.
Resolving customer complaints
Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

Outstanding people skills – friendly, patient and always ready to help
Previous Management or Supervisors experience
Exceptional organisation skills and able to keep a good few plates spinning
A solid understanding of budgeting and finance
Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it hereand decide if it describes you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits: