Position Overview & Specifications
Software Support Engineer
Windowmaker Software Limited is a highly respected software company in the window and door industry. With over three decades of experience, the Windowmaker Team has developed a reputation for creating innovative, industry-leading solutions that are used by numerous customers around the world. The team's expertise and know-how have contributed to the company's success and made it a trusted name in the industry.
In this role, you will provide support to current and potential Windowmaker users. Your responsibilities will include training them on how to use the product and addressing any technical issues they encounter. You will be a key point of contact for many customers, building long-lasting relationships based on trust and reliability.
Job Description
As a support engineer, you will play a crucial role in the entire lifecycle of our product, from the initial demo all the way through ongoing usage. Collaborating closely with our sales and support teams, you will work to tailor our bespoke solution to meet each customer's unique needs. You will be responsible for ensuring a smooth implementation process, providing training to customers, and offering ongoing assistance to help overcome any challenges that may arise. With your help, our customers will be able to get the most out of our software solution.
As the primary support representative for our UK market, you will play a pivotal role in all stages of the customer journey. Your diverse responsibilities will include:
· Manage customer projects, ensuring that all required information is available and that projects are completed within the specified timeframe
· Provide excellent customer service by resolving customer complaints and ensuring that all services provided are paid for
· Plan, package, and deliver training to customers, and train first level support
· Create project plans and send regular reports to customers
· Analyze and create project specifications for customer requirements
· Maintain standards compliance and configurating customer requirements based on project specifications, code/release testing, and quality assurance
· Analysing and reporting on the effectiveness of customer service efforts
About you
Essential
· Engineering graduate with good computer knowledge.
· Minimum of 2 years of experience in a technical customer support role.
· Analytical, design, and troubleshooting skills
· Passionate about the changes you can bring to our customers. There’s a lot the solution can bring to customers, and an effective support engineer can be a highly appreciated part of their success.
· Proven ability to self-manage time as this is a WFH position.
· Excellent written communication skills.
· German, Spanish, Polish or French fluency.
Useful
· Good working knowledge of Excel and Excel formulae.
· Experience or working knowledge of SQL
· Experience in AutoCAD.
If you are a driven and motivated professional looking to advance your career with a leading software company, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £26,000.00-£40,000.00 per year
Benefits:
- Profit sharing
- Work from home
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
- Software: 2 years (preferred)
Language:
- French, German, Spanish or Polish? (preferred)
Work Location: Remote
Application deadline: 10/03/2023
Reference ID: TechCS