Position Overview & Specifications
Wickes Northampton – Customer Service Home Delivery Assistants (Porters)
Following the successful appointment for Wincanton to further our partnership with Wickes, we are looking for a Customer Service Home Delivery Assistant to join our team in Northampton. Working as a two-person crew we are looking for people who have the passion to deliver excellent Customer Service.
This role is key to the success of our business and you will represent our business to the customer on a daily basis. You will be responsible for delivering exceptional levels of customer service and ensuring the customer receives their deliveries in excellent condition, on time - every time.
- £25,534.00 per annum
- Overtime available – For hours worked over 45 hours
- Shift Pattern: Tuesday to Saturday
- Start time : between 05:00 – 06:00
- Contracted to 45 hours per week
- Extensive and comprehensive induction programme
Key Responsibilities:
- Ensure first class customer service is experienced at all times
- Provide a professional delivery service to meet and exceed expectations of our customers
- Ensure all documentation is completed accurately at the end of each journey
- Operate in a safe, responsible and courteous manner always, and in accordance with company policy & procedures
- Complete all paperwork in line with procedures
Experience and Qualifications
- Excellent customer service is essential to the role
- Have a positive, flexible attitude to work
- Good timekeeper, with the ability to work unsupervised
- Home delivery experience is desirable
- Be flexible in relation to shifts and duties
Due to the nature of the work heavy lifting is required. It is therefore imperative that the successful applicant be physically fit.
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary. Benefits include full uniform, a work mobile phone, safety equipment, driver referral scheme, access to a company pension scheme with employer contributions, our ‘Extra Mile’ recognition scheme and iSmile employee benefits platform offering you 1000s of discounts in retail stores, restaurants, days out and more. These are just some of the reasons which make Wincanton a great place to work!
If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.
About Us
Wincanton is a leading third party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is “to make our customers business’s better, every day.”
Our people are at the core of our business and what makes Wincanton great. That’s why we provide significant opportunities for career progress, as well as training enrichment and multi-skilling, in a dynamic working environment