Guest Services Host

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

Guest services Host
Location: Warwick Castle, Warwick

Are you passionate about providing excellent customer service?
Are you able to provide our guests with a truly memorable experience?
Are you looking to start a fun career?

We are currently recruiting for a number of Guest Services Hosts to join the team at the UK’s most exciting Castle. This role has heaps of variety to keep you interested, no two days are the same, from welcoming guests at our turnstiles to working in one of our ticket offices across the Castle grounds.

You will be one of the first and last employees that a guest will come into contact with so it’s your job to make a fantastic first and last impression for our guests. The role involves all aspects of ensuring guests have a smooth, efficient, and memorable day at the castle.

Duties include

Meet and Greet
Operation of the turnstiles
Queue coordination
Annual pass checks
Cash handling
Maintaining a high standard of guest service and safety
Dealing with customer queries

About You

Good eye for detail
Strong communication
Welcoming personality
Confident working on your own and as part of a team

This is a Seasonal role. Because of the nature of our business you will be required to work evenings, weekends and bank holidays.

The Perks
Alongside 28 days holiday you can also look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more!

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.