Position Overview & Specifications
Role: Ticket Office Assistant
Reporting to: Ticket Office Manager
Hours required: Saturday Matchday: 10.30am – 5.30pm
Weekday Matchday: 5.30pm – 8.00pm
Additional hours may be available.
Job Role: To provide and effective/high quality face to face and telephone customer service experience to supporters and related administration as applicable.
Specific Responsibilities:
· Provide an excellent and effective customer service to supporters at all times
· Answer all incoming calls and establish the customer’s requirements
· Accurately process ticket sales as required
· Ensure all data is collected and updated accurately in accordance with GDPR
· Processing debit and credit card sales
· Advise supporters of matches on sale and other products as required
· Help resolve any ticketing queries
· Related administration as required
Skills and experience required:
· Customer service experience
· Must be confident with the use of computers, training will be given for in-house system
· Excellent communication skills, both customer facing and via the telephone
· Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail
· A confident telephone manner
· The ability to work under pressure
· The capability to work as part of a team and as an individual
Job Type: Zero hours contract
Salary: £6.00-£11.00 per hour
Schedule:
- Day shift
Work Location: In person
Reference ID: Ticket Office Assistant