Position Overview & Specifications

Location Address: 27795 Mission Blvd, Hayward CA 94544

Job Summary:

Vroom is looking for a passionate, rigorous and detail orientated Senior Title Specialist to join our growing organization. You will make significant contributions to the success of Vroom through the accuracy and efficiency of all vehicles that are registered and titled within company and state guideline expectations; assisting functional departments with customer problems and questions relating to titles, vehicle registration, sales and service; and displaying comprehensive knowledge of title & DMV laws and regulations.

Responsibilities:

Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states.
Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions.
Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states.
Interacts with accounting, sales, customer care and Finance and Insurance functional teams with new and existing standard operating procedures to ensure a smooth flow of all customer transactions.
Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues.
Processes dealer trades and wholesale transactions.
Responsible for meeting and maintaining departmental performance indicators and team metrics.

Qualifications:

Must be able to deliver top notch customer service to our internal/external customers.
Excellent verbal and written communication skills.
Excellent organizational skills.
Strong prioritizing and problem-solving skills.
Ability to meet deadlines in a fast-paced environment.
Ability to handle and complete high-volume transactions with minimal errors.
Ability to work independently, with little direction.
Must be a team player with positive, winning attitude.
Good computer and software knowledge essential.
High School Diploma or equivalent required. Bachelor's Degree is a plus.
Functional knowledge of title and DMV laws and regulations.

Schedule: