Position Overview & Specifications

CRM & Customer Satisfaction Manager for Volvo Trucks

Hours: Full Time
Location: Warwick with Hybrid Working
Salary: £40-50k depending on experience

Here at Volvo Trucks we have an exciting opportunity for a CRM & Customer Satisfaction Manager to join our Marketing Communications Team in Warwick.

The department specialises in producing a marketing strategy, tracking the customer experience, and promoting the Volvo Trucks brand. As a CRM and Customer Satisfaction Manager, you will provide governance, training and guidance to all business areas, helping to secure new sales and developing existing customer relationships. You will oversee the Volvo Trucks’ Customer Relationship Management way of working, digital tools and the customer satisfaction process.

Some key elements of this role include...

Use customer data to challenge the business, undertake high level analysis to help identify new opportunities to drive targeted marketing and sales campaigns.
Develop, manage and deliver the CRM strategy and tools including leading our new CRM transformation plan to introduce Salesforce to the business.
Engage, influence and proactively work with the Volvo Truck Executive, Dealer Principals and their teams to deliver the customer insight strategy.
Manage and co-ordinate the Customer Satisfaction processes and tools securing an efficient and consistent way of working.
Develop guidelines, templates, methods and reporting as required to ensure a standard way of working.
Requirement to visit our dealer locations

What about you, are you a good match?...

Excellent analytical skills with the ability to interpret data
Sound Commercial Awareness
Proven high level influencing skills with senior leaders
Experience of making decisions based on multiple factors and options available
A willingness to challenge the status quo and to be challenged
Ability to build strong lasting relationships
Advanced knowledge and understanding of the chosen CRM and Customer Satisfaction processes to procedure level
Ability to understand and follow project management methodology
Proven training and coaching skills

Benefits of working for Volvo Trucks...

Volvo Group has an inclusive workplace culture focused on quality, customer service and the environment and working with us will give you the opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Are benefits package includes: