Position Overview & Specifications
Wellingborough
Salary £22,791
Role Profile
- Act as a first level point of contact for customers, clients, repair network members, suppliers and partners
- Allocation of daily workload to Vizion engineers
- Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner
- Process and resolve networking issues for repairers
- Monitoring of VRN mailbox and deployment of cases to VRN for New Car Replacement
- Maintain all spreadsheets for the Total Loss function, including monthly reporting
- Highlight to line manager any potential process improvements across departments and the network to reduce the level assessment errors
- Through continuous improvement, identify potential company training requirements which would assist in the reduction of repeat failures
- All Catchall cases to be reviewed as first task each day
- To meet agreed targets
- Manage your daily workload to ensure efficiency is maintained
- The completion of duties as required from time to time by the Management Team
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our client's values. Promote data security in and outside of the business at all times, strict adherence to GDPR and information security standards
- General undertaking of ad hoc administration tasks as requested
- To promote our business and that of our clients by providing exceptional and friendly service at all times
- Good knowledge of Microsoft Office
- GCSE Maths and English
- Excellent telephone manner
- Knowledge of Audatex an advantage
- Able to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Good planning and organisational skills
- First class communication skills
- Good decision maker
- Customer focused – all parties
- Commitment to providing a first-class service to customers, suppliers and partners
Hours: 37.5, Monday to Friday, plus one in four Saturdays (830 to 1230).
Holiday: 21 days, plus statutory bank holidays.
Additional 1 day holiday for your birthday
Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
Free parking.
Close to shops and amenities
Apply to recruitment@vizionnetwork.co.uk
Closing date for applications Wednesday 1st February 2023