Position Overview & Specifications

Hourly Pay: £11.50
Contract (per week): 15 hours

Your Role

We are looking for a Customer Service Assistant to work during the night to support our residents and help maintain building standards.

They must be able to commit to 3 shifts per week, working a shift pattern of 10pm-3am.

We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required.

In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe.

Role Responsibilities

Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room.
To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening.
To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
To attend to any query or incident within the residence and resolve the issue promptly.
To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.

What we offer

Employee discount schemes - 100s of discounts through our online benefits platform
Pension scheme
28 days holiday each year including the Bank Holidays (pro-rated)
Your birthday day off
Recognition programmes
Opportunities for career progression
Team parties/events
Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.

APPLY NOW

Job Types: Part-time, Permanent
Part-time hours: 15 per week

Salary: £11.50 per hour

Schedule: