Position Overview & Specifications
One of our global clients within the iGaming/Gambling industry are looking for a Customer Support Agent.
Please see below for more information:
Your challenges will include
- Provide exceptional customer support through live chat, email, and phone.
- Process customer payments and handle inquiries related to deposits and withdrawals.
- Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements.
- Monitor and implement anti-fraud measures to protect both the company and its customers.
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
- Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.
- Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
- Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.
Requirements
- A minimum of 2 years of experience in online casino customer support.
- Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally.
- Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions.
- Familiarity with online payment processing, including deposit and withdrawal transactions, and the ability to handle customer inquiries related to payments.
- Knowledge of KYC (Know Your Customer) procedures and the ability to verify customer identity and documentation as needed to comply with regulatory requirements.
- Understanding of anti-fraud measures and the ability to identify and report suspicious activities or behavior, while maintaining the highest level of customer confidentiality.
- Comprehensive knowledge of online casino games, including rules, strategies, and terminology for popular games such as slots, poker, blackjack, roulette, and others. The ability to assist customers with gameplay-related questions and provide guidance on available games and features.
- Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology.
- Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed.
- Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
- Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset.
We offer
- Fully remote, hybrid or office work environment, according to candidate wishes.
- Incentive payment, according to dedication and achieved results.
- Annual luxury team building events at exclusive 5-star resorts abroad.
- €5,000 travel allowance per annum to meet colleagues across the globe.
- International health insurance.
- International working environment with top industry professionals.
- A fast-paced start-up culture, with lean organisation structure where people matter.
- Long term cooperation, personal and professional development.
Job Types: Full-time, Permanent
Salary: £13,806.37-£28,059.18 per year
Benefits:
- Company events
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
- iGaming/Gambling: 2 years (required)
Work Location: Remote