Position Overview & Specifications

About the Role:

Are you looking for a new challenge working for an Award-Winning Logistics company offering genuine opportunities for career progression? We have a fantastic opportunity for a Sea Freight Import Operator to join our import team. You will be responsible for handling the import sea freight shipments from origin to destination whilst delivering first in class customer care.

Unsworth are an internationally recognised, multi award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.

Key duties and responsibilities:

Controlling clients’ import seafreight shipments from origin to destination (FCL’s and LCL’s)
Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo
Effectively using the CargoWise system to create and manage shipments within agreed upon KPI’s
Maintaining data quality in CargoWise with a focus on providing clients with accurate date within our innovative visibility platform
Ensuring all documents and customs clearance information are received and updated in a timely manner
Arranging import customs clearance in line with the company AEO procedures
Proactively planning and arranging deliveries as per client requirements
Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
Ensuring clients are served in line with their Standard Operating Procedures (SOP)
Dealing with client invoicing/job in a timely and accurate manner
Building relationship with customers in order to add value to the clients and maximise business opportunities

Experience & Qualities Required:

Previous import sea freight experience within a freight forwarding company is essential
Excellent interpersonal and communications with the ability to deliver best in class customer service.
Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
Knowledge of customs procedures and customs tariff would be an advantage

What is on Offer:

A competitive remuneration package.
Hybrid working, allowing you to have a good work/life balance.
Award Winning staff development program offering genuine career development opportunities.
Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.
Staff Loyalty schemes:
- Health Care Plan
- Enhanced holiday scheme
- Cycle to work scheme
- Weekly yoga
- Going the extra mile award
- Gym Discounts
- Experience days discounts
- Loyalty rewards
Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy.