R - Central Student Support Assistant

Do you have a customer-focused approach, an eye for detail and the ability to maintain high standards when carrying out repetitive tasks?

Are you keen to utilise your strengths in communication and teamwork in a busy, student-facing role?

If so, this full-time fixed term maternity cover post within our Central Student Administration Office (CSAO) is an excellent opportunity for you to broaden your admin experience in a wide range of duties at the University of Kent.

We are looking for proactive individuals with good IT skills who are used to dealing with changing priorities and peak workloads.

As Central Student Support Assistant you can expect to get involved in:

• acting as the point of contact for students, staff and visitors to the Main Reception and Student Reception, providing a courteous and professional welcome and effective information and guidance;
• producing official documents for current and non-current students, including transcripts, degree certificates, council tax letters, reference requests, and status letters;
• assisting in all aspects of student registration;
• assisting with University examination processing and examination issues.

What we are looking for in the right candidate:

• GCSE English and Maths or equivalent
• good IT skills, particularly Microsoft Office packages
• experience of working in a confidential environment and in line with Data Protection/ GDPR
• an ability to take responsibility for assigned tasks and to use your initiative

What we can offer you:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing throughout your time with us. You'll enjoy a range of great staff benefits including:

• hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• excellent pension scheme with generous employer contributions
• on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets
• study while you work discounts, cycle to work scheme, local business discounts
• on site parking

If this role sounds like a good fit for you, we would welcome your application.

Please see the links below to view the job description and to apply for this post. If you require further information regarding the application process, please contact centralservicesresourcing@kent.ac.uk quoting ref number CSF-634-23-R.