Position Overview & Specifications
Fixed term until 29 March 2024, 10 hours per week
We are looking to recruit a Customer Support Advisor to join the Customer Support team which is based at iPoint in Student Central, Queensgate.
Acting as the first point of contact in the building, you will assist in the delivery of a broad range of first-line Student Support and front-line Reception services on a face to face basis and remotely via telephone, email, and an enquiry management system.
You will have a good general education including GCSEs or equivalent in English and Mathematics, together with good IT skills. You will be able to demonstrate your experience of dealing with customers in a pressurised environment and your commitment to providing a high standard of customer service. You will also be able to work effectively as part of a team and possess good interpersonal and communication skills.
The role requires flexibility, but you will usually work for 10 hours between the hours of 12 noon and 6pm on Mondays and Tuesdays.
If you would like to discuss this opportunity further or have any questions about the role, please contact Charlotte Bartley via email c.bartley4@hud.ac.uk
If you are a current student at the University, you are welcome to apply for part-time roles of 15 hours or less per week, unless you are a part-time postgraduate student, in which case you can also apply for full time roles, subject to any visa requirements.
For more information, please download the recruitment pack.