Position Overview & Specifications
Hotel Reception Supervisor
UE03.5 - £25,526 (includes 15% premium band)
Corporate Services Group / Accommodation, Catering and Events / Business Development and Occupancy
Open-ended (Permanent)
Full time, 35 hours per week
2 Positions Available
We are looking for an exceptional Hotel Reception Supervisor who loves working with people and strives to achieve excellent standards of customer service.
The Opportunity:
Do you love going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?
This is a fantastic opportunity for a passionate and customer-experience focused individual to join Accommodation, Catering and Events to help lead our reception team and deliver a high, consistent standard of customer service.
The successful candidate will join us at an exciting time following a period of extensive refurbishment to our hotels which are part of the University of Edinburgh Hospitality & Events collection. This post offers a unique opportunity for both personal and professional development, with opportunities to progress, taking on additional responsibilities and a key role to enhance the reputation of our hotels.
In this role you will:
- Be an ambassador for our newly refurbished and rebranded products.
- Continuously look to improve our standards and deliver world-class hospitality.
- Become an integral part of our existing reception team with a desire to succeed in delivering our values.
- Utilise existing line management skills to motivate and encourage the reception staff in the delivery of customer service excellence.
Your skills and attributes for success:
- Excellent customer service
- Strong people management skills
- Excellent organisational and time management skills
- Ability to work under pressure for a period of time
- Excellent verbal and written communication
- Experience in administration including use of Microsoft packages and relevant computer software
To succeed in this busy role you will need strong multi-tasking skills, a passion for providing high levels of customer service and a real eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background and experience in dealing with a wide variety of customers. in a professional manner. Advantageous experience includes; experience leading a team in a hospitality environment; administrative experience including the use of specialised software systems.
Click here for a copy of the full job description
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Interviews will be held within 2 weeks of the closing date.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.