Position Overview & Specifications
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the roleThis is a permanent post based at the Queen Square Library which is a shared resource between the UCL Queen Square Institute of Neurology and UCLH’s National Hospital for Neurology & Neurosurgery, housing a national and international specialist collection’. During evenings, the postholder will be responsible for managing an academic library site (UCL Queen Square Institute of Neurology Library). By supporting team members and delivering services such as membership, basic IT support and help navigating resources for library users, which include UCL Students, UCL Staff and External Visitors. The postholder would join UCL Library Services, Evening and Weekend Team and would be part of the team at the Queen Square Library. Providing support to Library Assistants and excellent customer service delivery are the core responsibilities of the role. Site responsibilities such as closing the site, coordinating evacuations are essential duties that the postholder would also need to perform. This is an on-campus role. It is not suitable for regular remote working.
About youIt is essential to have excellent line management skills and the ability to develop individuals within an information or customer service team, as the postholder will be responsible for supporting colleagues and delivering library services to Queen Square Library users during evenings. Experience of managing a team that delivers a high standard of customer support and the ability to respond to unplanned situations are key requirements of the post. Technical knowledge of using Library Management Systems or similar software solutions will be needed to provide support to library users. The ability to proactively communicate effectively between colleagues, and to direct library users is a crucial skill that the role requires.
What we offerAs well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) • Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan • Immigration loan • Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance
Our commitment to Equality, Diversity and InclusionAs London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.