Position Overview & Specifications

Business Support Adviser

Salary: Circa £25,000 p.a. (depending upon experience) + a range of great benefits

Working Hours: 37 hours per week, Monday to Friday
Place of Work: Spectrum 6, Spectrum Business Park, Seaham, County Durham, SR7 7TT soon to be Belmont Business Park

We have an excellent opportunity to join us as a Business Support Adviser on the Business Support Helpline.

As a Business Support Adviser you will deal with enquiries from clients at all stages in their business journey and across multiple platforms. You will take a diagnostic approach to identify and understand the business needs before signposting the client to the most relevant solutions. You will be required to complete a SFEDI Level 7 accreditation within the first 12 months in position, which has been tailored specifically to the role.

The service is delivered on behalf of the department for Department for Business and Trade (DBT) and we work to a number of KPI’s which are very much around the quality of the service we deliver. We cover all aspects of business which gives for much variety in the enquiries we receive and we will help develop your business knowledge to match the needs of the role.

We are looking for a team member who will:

Provide great business support in a customer driven environment.
Helping businesses to start, succeed and grow with in depth conversations via telephone and video calls.
Gain a level 7 SFEDI accreditation in delivering Business Support

Closing Date: 5pm on Friday 14 April 2023

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits: