Position Overview & Specifications

As part of Trek Group, Cartwright Vehicle Conversions is a conversion manufacturer based in Belton, Doncaster that offers a wide range of converted vehicles for the commercial market, mobility, ambulance, police, temperature control, and security sectors.

We are currently looking to appoint Customer Service Representative to provide primary point of contact for allocated accounts and internal support to the external Business Development team.

Reporting directly to the Business Development Manager, the role covers all aspects of Customer Support from providing quotations through order processing and progressing to handling any aftersales requirements. The ability to build and maintain strong relationships with the customers and interact with the internal departments to ensure the whole customer experience is at the highest standard is a must for this role.

The specific responsibilities of the Customer Service Representative are, but not limited to:

Become primary point of contact for allocated accounts.
Handling telephone and electronic enquiries.
Provide regular updates to customers on build progress and outstanding order book positions.
Preparing quotations.
Coordinating with the Sales Engineer on layout and provisional design concepts.
Entering and progressing Sales Orders.
Progressing and updating orders through external systems e.g. Lease Link
Expediting base vehicles, free issue, or direct purchase.
Arranging delivery of completed vehicles if applicable.
Providing customer handover if required.
Collating Customer packs.
Handling aftersales enquires and requirements.
Working with internal departments such as Purchasing and Stores to ensure any aftersales requirements are processed in a timely manner.
Producing Sales Reports.
Updating Inbound Vehicle Order Bank.
Managing and collating the internal Sales Drive / CRM files.
Sales Specification Change Process.
Coordinating Service Engineers for any aftersales work requirements.
Collating and presenting core Customer Service metrics.