Position Overview & Specifications
BENEFITS:
- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends
- Workplace Pension Scheme
- Discount on retail and cafe products
- 28 days holidays including public/bank holidays (pro-rata for part-time staff)
We’re made of more, because you are.
You will be the face of Total Fitness as a Receptionist in our Wilmslow club. This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers. You’ll have the ability to multi-task while remaining calm, your positive attitude will be infectious and above all you will want to help the people around you.
What does the role involve?
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- Provide excellent customer service to our members
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
- You’ll be a team player who is happy to help other departments if needed
- You’ll take the time to learn the business so you can answer any questions that may be directed at you during your shift
What are we looking for?
- The ideal candidate we are looking for to join our team is:
- Fun and friendly person
- Excellent communication skills
- Customer focused
- Ability to deal with members in a polite and professional manner
- Ability to cope under pressure
Job Type: Full-time
Salary: £4.85-£9.50 per hour
Ability to commute/relocate:
- Wilmslow: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- DBS Certificate (preferred)
Work Location: One location