Position Overview & Specifications

About us

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university rankings, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals.

We succeed by working together, collaborating across teams and global locations. We’re excited about the future. We embrace new ideas, innovative ways of working and open technologies so that we can help every educator in the world to raise global teaching standards.

We are diverse, we come from different backgrounds and different countries. We are data scientists, journalists, designers, sales people, events managers, software engineers and more. Together, we are socially engaged and united by our passion to support academics, universities and students.

Key Tasks

THE is looking for a Data assistant on a casual contract, who is a proactive individual with the ability to read/ speak Arabic. An early start or late start will be required occasionally, to make customer service calls with clients.

Key role responsibilities:

Create and maintain customer accounts information
Resolve customer's queries and complaints; determining the cause of the query/problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution via phone and email
Supports the data team with data queries and Ad-Hoc administration
Quality Control checking of institutions data submissions
Manage large volumes of incoming/ outgoing calls
Meet personal/team targets for data validation tasks
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Perform other duties as assigned

Essential Skills/Qualifications

Customer support experience
Fluent in Arabic -written and spoken
Track record of over-achieving quotas
Data entry
Good IT skills, including Word, Excel & Outlook
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Ideal candidate will have a “can do” attitude and a willingness to understand the product and “ask questions” to ensure the “data entered” and maintained is with accordance to THE standards.

Language Skills –Arabic (Essential)

THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work.

Job Type: Zero hours contract

Salary: £13.00 per hour

Benefits: