Position Overview & Specifications

Group Administrator / Receptionist

JOB DESCRIPTION

Job Title: Group Administrator / Receptionist

Division: Thomas, Carroll Group plc

Reporting to: Group Director

** Please note, applications made via recruitment agencies will not be considered**

We are currently looking to recruit a Group Administrator/Receptionist to join our team in Caerphilly.

With exciting growth plans, we want to strengthen our team and are seeking individuals who will share our commitment to deliver business excellence.

Our award-winning group is committed to the development and well-being of our employees. We believe in a trusting partnership in return for rewards of a favourable employee benefits package, the offer of a share in the group, training and development schemes and financial assistance with qualifications.

Employees must support the company business plan, mission statement, values and goals

Summary of main responsibilities and activities

Manage the distribution of incoming post

Organise, sort, frank and dispatch all outgoing postal items, ensuring postal collection deadlines are met

Ensure that the franking machine is in working order and that there is a sufficient supply of franking labels, funding etc. to provide efficient use

Carryout printing tasks for the group

Assist with electronic scanning of files as and when required

Organise and manage the archiving filing system and records

Monitor stationary, liaising with our Accounts team to ensure a sufficient stock level are in place at all times

Carry out switchboard and reception duties and in doing so:

Be the first point of contact to office visitors
Ensure all visitors are signed in and out of the building
Manage the distribution of incoming telephone calls having established the caller’s requirements
Answer incoming telephone calls within set service standards
Take and relay telephone messages as required by callers
Maintain an accurate log of the whereabouts of all employees

Specific Responsibilities

Staff

Direct – none
Indirect – Group Administration Support Assistant

Degree of Supervision

Works within the broad directives of Director
Annual performance review meetings to direct objectives and training requirements

Contacts

Liaise with all Group colleagues
Insurers and other service providers
Suppliers of non-insurance products and services
Clients and Prospective Clients
Third party introducers and influencers
Visitors

Working conditions

Caerphilly office based - 5 days a week office based.
occasional attendance at external promotional and professional functions
Pace of work often high, working with strict time control pressures involves responsibility for the company’s operational well being

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits: