Position Overview & Specifications
JOB PURPOSE
To work as part of the FOH team to deliver the best quality service to our guests. Working with the wider team to deliver the best food & drink quality in a timely, professional manner.
DUTIES & RESPONSIBILITIES
Fundamentally delivering the best guest experience possible & working as part of a fast paced business.
Play your part within the motivated FOH team so that they are prepared to deliver the best quality food & drink in our pubs safely and to our standards. Play your part in maintaining the highest quality standards.
Communicate and work well with the team to ensure the delivery of great quality food and guest service.
Reporting into the General Manager, you will work as part of the team to ensure that our food & drink is delivered to our guests to the highest standards.
You will be responsible for being part of the guest service cycle, from greeting and seating guests, taking orders correctly and delivering the best service.
You will have an understanding of all dishes on the menu, including allergen information.
You will manage the balance of responsibilities around the pub from guest service to maintaining cleanliness standards of the front of house areas.
At the start of each shift, you will check in with the manager in charge of shift, to understand the plan for the day – from bookings for the day to cleaning tasks required for completion during your shift.
At the end of each shift, you will check in with the manager before you end your shift to ensure all tasks are completed and understand what your next shift will involve.
Being a small team, you will be required to carry out a number of different tasks as detailed above.
Our Practices
Play your part within the FOH team to ensure all processes and procedures are conducted to the correct standard.
Fully understand the guest service cycle so you are aware of how to deliver the best guest experience.
Take pride to ensure the front of house areas are clean, hygienic and tidy, at all times.
Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products.
Complete all appropriate company documentation, due diligence records and key tasks, on every shift.
Maintain personal knowledge by completing in-house training, online eLearning and workbooks.
Always adhere to all brand standards, company policies and procedures.
Carry out management team requests and brand instructions.
Drive for Results
Driven to exceed business targets for self and team balancing the need for results and quality standards.
Always put the guest experience at the heart of all you do.
Communicating with Clarity
Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
Operates well under pressure, using initiative and remaining positive when confronted with problems. Works extremely well within the team.
INDFOH