Position Overview & Specifications
As a Repairs Administrator, you will act as a guarantor of excellence in service and ensure service excellence and the highest satisfaction for our clients in terms of Client Experience in the Aftercare department. You will be responsible for quality of after sales experience; you will also ensure the department standard is in line with company strategy. You will support after sales services workflow, spare parts order management and implement action plans on long term after sales operational efficiency.
You will play a crucial role in assisting the Store to deliver their sales targets and achieve their key objectives. Looking to build on your retail and product knowledge you will be a dedicated and committed team player with a passion for delivering excellent customer service ensuring that everyone has an amazing experience in our showrooms.
Essential Experience/ Attributes
- Exceptional communication and interpersonal skills
- A professional, positive approach
- IT literate
- Results focused, understanding what is important to the business and to the customer
- Flexible/Adaptable to change
- Motivated, proactive and dedicated
About us
We put our customers first and we love what we do - big or small, diamonds, gold or silver.
Goldsmiths is a business with more than 230 years of tradition and experience. Our first showroom opened in Newcastle in 1778, and it's still trading on the very same site! Today, Goldsmiths is the one of the leading quality jewellers in the UK with showrooms in every major town and city from Aberdeen to Torquay, as well as five in Northern Ireland. We also operate the largest distribution network for Rolex, Cartier, Omega, Gucci and many other reputable watch brands.
Rewards
Here at Goldsmiths, our benefits also include sales related commission and staff discount and we also have a dedicated internal training and development programme to support and nurture you through your career and make the most of your talent. Opportunities are endless!
Job Types: Part-time, Permanent