Position Overview & Specifications
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are looking for an experienced and talented Housekeeping Supervisor to join our fantastic venue
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned if applicable to the venue.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role
As a Housekeeping Supervisor, your role will include:
- Ensuring that in-house standards of cleanliness and hygiene are maintained at a high level, both in guest bedrooms and public areas.
- Responsible for ensuring that they have a comprehensive induction, and that they have regular on going training.
- Train and motivate the housekeeping team
- Ensure hygiene and safety standard are met within the venue at all times
- To hold regular performance reviews with all housekeeping staff, identifying areas for development and training needs.
- Manage any customer requests/complaints.
The Person:
- Great attention to detail.
- Excellent customer service skills, to anticipate and deliver customer needs.
- Previous supervisory experience desirable.
- Good communication skills
- Ability to coach/motivate.
You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs.
You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.
The Process:
If you think this is the role for you then apply now and a member of the *insert venue name* team will be in touch.
The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.