Head of Visitor Operations - Windsor

Household / Department Royal Collection Trust Section / Branch Visitor Experience Location Windsor Castle Contract/recruitment type Permanent Salary band Circa £60,000 Hours of work 37.5 hours per week About the role

It’s inspiring a team who presents magnificence every day

Our exceptional Visitor Operations team welcome people from around the world to enjoy the magnificent buildings, residences, shops and displays of the Royal Collection at our Windsor site.

In this exciting role, you will lead the day-to-day delivery of public-facing activities and operations at Windsor Castle, the oldest and largest inhabited castle in the world, which has been home to British royalty for over 1000 years.

Across a wide scope of responsibility, you will develop and improve our Visitor Services, Admissions and Retail operations, as well as customer service standards across the site.

You will be leading large and diverse teams, who are passionate about what they do – supporting them to learn, engage and work together to delight our visitors at every interaction. And working with multiple stakeholders and senior managers across the organisation, you will ensure your operations integrate seamlessly with the site being both a busy working Royal residence and a significant tourist destination.

About you

You’ll be an experienced operations manager, ideally having overseen a large tourist attraction, and will have the knowledge needed to balance both operational and strategic aspects of Visitor Operations.

Outstanding people leadership qualities will be vital - you'll direct, develop and manage a team with confidence. What’s more, your will inspire and motivate those around you to deliver the very best levels of service.

With outstanding interpersonal skills and experience working with multi-disciplinary teams, you build strong, lasting relationships, and enjoy working collaboratively with a range of internal and external stakeholders.

Bringing a creative yet pragmatic approach, you'll drive improvement and change in a busy environment effectively, prioritising activity based on organisational need.

We also currently have a Head of Visitor Operations role for our London sites (based at Buckingham Palace) available - further details of which can be found here: Head of Visitor Operations - London - The Royal Household (tal.net).

Interview date w/c 12 June 2023