Position Overview & Specifications
We are looking to recruit a Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way. Experience
- Previous experience working within a reception environment preferred, but not essential
- Skills and Knowledge • Strong Communication skills (verbal, listening, writing), good level of English essential
- Pro-active and reliable
- Able to work alone and within a team SPECIFIC DUTIES
- Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner • Manage all guest queries in a professional and courteous manner
- Ensure all banking and cash handling procedures are followed
- Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out.
- Up-sell whenever possible to increase revenue
- Work with other departments on a regular basis to ensure guest satisfaction • Be knowledgeable about all areas of the hotel
- Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation.
As a Receptionist, you will work shifts any 5 days out of 7.
Job Types: Full-time, Part-time, Permanent
Salary: £9.50-£10.50 per hour
Schedule:
- Every weekend
- Monday to Friday
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Dunkeld: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: RDH0003