Position Overview & Specifications

The Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more.

Come and join an exciting company which is expanding very quickly and looking for the right people to come and join our teams. In return, we develop individuals to be the best they can be and help them along their career paths.

Job Purpose

To provide professional handling of a wide range of administrative and executive supported related tasks and be able to work independently with little or no supervision. To be exceptionally well organized, flexible and enjoy dealing with customer enquiries on a daily basis. The ability to work to within a fast-paced environment with the ability to work well under pressure.

Key Responsibilities and Accountabilities

Serve as one of the leading contacts for customer queries and questions

Help organise general office staff’s priority with regards to customer phone calls.

Build and maintain relationships with Customers and company personnel

Support staff on Freshware to ensure phone, fax and e mail orders have been processed correctly

To adhere to all company policies, rules and regulations

Investigate customer queries by liaising with internal departments

Liaise with internal departmental managers to help and maintain customer service levels

To offer support to all general office staff with regards to customer information throughout the day and assist in delivering maximum customer satisfaction.

Primary Objectives