🟢 Actively Hiring · 8d ago ⏳ Closes in 83 days 🇬🇧 UK Corridor 🛡️ UK Work Eligibility 🏢 FULL_TIME

Customer Operations Agent

🏢 The Highland Jet Centre · 📍 Inverness, Scotland · 🕒 Oct 14, 2026 · Ref: OP-VERIF-197FE0BD
Benchmark Compensation (Annual Base)
£11 - £11
£1 - £1 / mo
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Position Overview & Specifications

Duties and responsibilities:

  • Processing clients through the FBO, checking validity of travel documentation
  • To be fully conversant with the policy and procedures of our contracted operators
  • Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations
  • Flight arrivals: processing Customers from the aircraft to the FBO and through UK Border Force where required in a safe and controlled manner
  • Office duties include telephone enquiries, flight administration, booking flights into the airport
  • Loading/unloading baggage
  • Arranging private catering for our VIP clients
  • Ensuring the FBO is kept clean and tidy between flights
  • Arranging hotel and taxis for visiting aircrew
  • Arranging chauffeur executive vehicle hire when requested to do so

Requirements:

  • You must be able to provide 5 year uninterrupted work/education history.
  • Any gaps in your work/education history, you will be required to provide a personal reference for each gap.
  • You must pass a Criminal Record Check (Basic Disclosure Scotland) prior to obtaining an airport pass.
  • You must be flexible and be able to work a varied shift pattern operating 7 days a week, which includes early starts from 8am, late finishes from 22:00pm and weekends. You will be required to work overtime when required (which will be paid at the applicable overtime rate).
  • Computer literacy and familiarisation of various software applications is a benefit.
  • A full UK driving licence and access to a vehicle is essential.
  • Proof of eligibility to work in the UK

Job Type:

  • Full-time based on 37.5 hours
  • Permanent position
  • For successful candidates the rate of pay is £11.40 per hour, rising to £11.70 after successfully passing probationary period. Full uniform and training are provided.

Benefits:

  • Company pension
  • On site parking
  • Employee Assistance Programme (EAP)
  • 30 days annual leave inclusive of statuary 8 days. This increase in year 1 and again in year 2

No agencies please

Work Location: In person

Job Type: Full-time

Salary: From £11.40 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Inverness, IV2 7JB: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service (preferred)

Work Location: In person

Application deadline: 28/04/2023
Reference ID: HJC App 05/2023
Expected start date: 22/05/2023

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