Position Overview & Specifications
The ideal candidate for this position will be a natural leader and have a genuine passion for customer service. The successful applicant will be responsible for greeting guests, answering phones and performing administrative tasks. Previous experience is not required.
Responsibilities:
- Recognise and greet guests by name.
- Answer questions regarding hotel policies and services.
- Open mail and sort it into the correct bins; operate a computer; prepare reports; and operate a photocopier.
- Give directions to guests by using maps or providing directions via the computer.
- Provide the guests with a wake-up call, answer the telephone, answer guest questions in person or over the telephone, message guests rooms, accept deliveries for guests; order alternative accommodations for customers without rooms; take messages for visitors who cannot be located by the manager or staff of a hotel.
- Keep records of all calls received and placed, including messages delivered to guests.
Job Types: Full-time, Part-time
Part-time hours: 40 per week
Salary: £10.42-£11.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person