Position Overview & Specifications
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: London
Job ref: 201194
About the role
We have a fantastic opportunity to join our business Ecclesiastical Insurance in London.
You will be working in a professional, enthusiastic team focusing on processing new & existing business along with providing support in an admin capacity. We are looking for a professional and conscientious individual with a clear appreciation of the need for great customer service. Self-managing with a flexible approach to meet priorities and to play your part in contributing to your individual and team goals is key.
Key responsibilities
- Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs.
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
- Identify data issues and anomalies and escalate in line with company policy.
- Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach.
- Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team.
- Identify and recommend improvements to processes.
- Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy.
- Perform other admin duties as and when required.
Knowledge, skills and experience
- Real Estate Underwriting experience
- Cert CII or commitment to achieve within an agreed timescale
- 3 A-Level results (grade A–C) or equivalent
- Strong Excel skills and Microsoft Office knowledge
- Strong verbal and written communication skills
- Excellent and proven system and administration skills with attention to detail and accuracy to ensure data integrity and compliance
- Professional and personable – a credible representative for Ecclesiastical
- Positive and pro-active with a can-do attitude
What we offer
- A competitive salary - Let's discuss it
- Flexible working
- Competitive Group Personal Pension - up to 12% employer contribution
- Annual Bonus scheme up to 24%
- 25 days annual leave plus bank holidays
- A holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
About us
We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/
Committed to making a difference
We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.
Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.