Position Overview & Specifications

Job description

We are looking for a dental treatment Coordinator to join our team. This is an excellent opportunity to start a career with an amazing company, with the potential to learn new skills and with hope to develop into a long and successful career within our company.

We are welcoming applications from individuals with previous experience in a customer sales, telesales or treatment coordinating role.

Treatment Coordinator role and responsibilities

Follow the company’s new patient journey, ensuring a consistent experience for all new patients and leads.
Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
Completing all trackers and paperwork as required from Telephone
Follow up individual patient lists with the aim of converting patients and generating revenue.
Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
Handle payments to the practice by card, finance and BACS transfer.
Keep records of financial transactions for patient treatment plans.
Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
Make future appointments as required, including follow up calls reviewing treatment plans.

Your skills and experience

· A good standard of formal education

· Ability to keep calm and professional in a fast-paced environment

· Excellent communication skills, both written and oral

· Confident in conversation to build relationships and overcome objections

· Ability to perform in a service-focused environment

· Personable, highly motivated, friendly, flexible, reliable and organised

· Fully computer literate and competent using CRM software

Salary and benefits:

· A competitive starting salary and the opportunity to increase this through training and development

· Regular staff socials

· Employee referral scheme

To apply, please submit your CV via Indeed.

If you or someone you know would be interested in working with a dynamic and expanding dental group, with lots of support on offer, great benefits and friendly teams, we would love to hear from you.

Job Types: Full-time, Permanent

Additional pay: