Head of Operations, Tesla Electric - Retail Energy

What to Expect As part of Tesla’s mission to accelerate the transition to sustainable energy we have launched Tesla Electric. Tesla Electric is Tesla’s retail electricity offering, currently available to Tesla product owners in selected markets globally, such as Texas. We believe strongly that simplifying and improving the customer experience around retail electricity and virtual power plants is necessary to drive significant adoption amongst consumers. Delivering a seamless, simple customer experience will ensure that small scale residential flexibility can be fully utilized to support the transition of the entire electricity grid to 100% renewables.

In this role you will have operational responsibility for our retail electricity activities in the UK. This includes responsibility for managing our market entry, and building out the team, systems and processes needed to start operations. After start of commercial activities, you will have ultimate responsibility for day to day operations. We seek candidates with demonstrated experience in delivering retail energy programs and with a healthy skepticism of the status quo.

What You’ll Do

• Lead the ongoing route to market activities, resulting in obtaining an electricity supply license in the UK and accreditation to all associated relevant industry codes
• Scope and manage build-out of all required resources, systems and processes to prepare for commercial launch of a retail electricity product in the UK
• Responsible for end-to-end retailer operations, including financial performance (cost to serve) and achieving customer growth targets
• Manage customer operations staff responsible for customer onboarding, switching, issue resolution, bill and payment issues management
• Manage industry operations (industry contract management, 3rd party industry partners’ operations (including metering, market messaging and trading/settlements))
• Coordinate with or manage market facing operations (including trading, settlement)
• Work closely with accounting, finance teams on the monthly close process, reconciliation of cash flows to accounting entries to ensure the accuracy of financial reporting for retail revenue, and AR aging balances to ensure that they are being resolved in a timely manner
• Setup reporting of operational metrics to ensure all control functions are properly implemented and followed
• Work closely with the Compliance Manager Energy to ensure Tesla UK’s retail operations are compliant with the (evolving) license conditions and other relevant (industry) standards and regulatory obligations, including environmental and social programs
• Work closely with (global) Tesla functions supporting Tesla Electric
• Define and evolve the Tesla Electric product offering(s) in the UK market together with the global Product development team
• Support EMEA energy marketing with developing specific marketing activities, collateral and web assets
• Engage regularly with Global Energy trading and optimization teams, to e.g. inform Tesla Electric offering development
• Continuously evaluate business needs to support growth targets, and take appropriate steps to get required resources, processes and systems in place, adjusted or replaced
• Coordinate efforts with global Tesla Electric teams, where relevant

What You’ll Bring

• Proven track record in a leading position within a (preferably start-up) energy retailer in the UK
• Experience in building/growing a retail energy organization
• A track record of effectively balancing risks and rewards in a fast growth environment, to deliver bottom line impact to the business
• Ability to thrive in a multi-faceted and fast-paced environment with diverse and global colleagues
• Strong problem-solving skills and ability to learn quickly
• Effective at working across parallel issues and teams, managing a wide portfolio of topics & projects
• Ability to define, strategize, communicate, and deliver against business objectives
• Attention to detail with a proven ability to deep dive into specific topics when required
• Comfortable with ambiguity, and able to effectively manage a team in a fast changed environment
• Experience in working with a remote team effectively

• A passion for sustainable energy and a healthy skepticism of the status quo in electricity markets
• Location: London / Manchester, UK