Position Overview & Specifications

Overview:
Teleperformance ranked 11 in the Fortune World's Best WorkplacesTM in 2022! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We have a fantastic opportunity for Customer Services Specialists working with clients across our Banking, Financial Services and Insurance sector. Previous experience is not necessary as our training and support programme will give you everything needed to succeed in the role.

Start Dates: Continuous
Salary: From £20,319 upwards
Location: Work from Home
Shifts: Varying shifts (Part Time not available)
Training: 1-6 weeks (Campaign Dependant)
Contract: Permanent
Background Checking:

Right to Work in the UK
Criminal Record Check
Credit Check
Any other associated checks (Campaign Dependant)

Our Benefits

On-line recruitment process, with potential job offer within 24 hours and fully paid training
Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Length of Service and monthly recognition awards
Opportunities for career development and progression
Employee welfare support with free access to our Mental Health Employee Assistance programme
Pension Scheme

Something Extra

Discounted holidays, flights and hotels
Discounted utility bills
Cineworld tickets - Up to 55% off
Virgin Trains - 20% off
Virgin Experience Days – 20% off
25% off O2 and 20% of EE Mobile Contracts
Sony – 20% off Mobile Phones
Ray-Ban – 20% off

Skills needed to be a Customer Service Representative

A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer

If you have any questions regarding this role see contact details below