Position Overview & Specifications
About us
Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive.
Our work environment includes:
- Casual work attire
- On-the-job training
- Safe work environment
- Relaxed atmosphere
We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for.
What you'll be doing:
- Adherence to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry
- Management of Customer Service Inbox, ensuring all emails are processed appropriately
- Point of contact for external remote sales team with any query issues
- Strong collaboration within business operations and customer services team
Requirements
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Salary: £24,853.00-£25,943.00 per year
Benefits:
- Employee discount
- Employee mentoring programme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person