Position Overview & Specifications
About us
Stuhomes is an ambitious student accommodation provider committed to providing exceptional service and creating a home away from home environment for their residents, who are mainly overseas students.
The FOH role at the flagship property at Kirby Street, located in the historical Hatton Garden district of London, is much more than being a receptionist. It is about making our residents feel they are part of a community.
We want someone who is bubbly, approachable, has a creative mindset and can relate to the student experience of living away from home. As well as having a strong understanding of customer service and experience in managing customer expectations.
In addition to conducting sales tours and completing the booking processes you will be responsible for creating, promoting, and delivering high-quality social events. And creating content for our social media platforms.
Primary responsibilities
1) Support residents by being available to help them in any way you can. Answer the telephone, receive parcels and check-in visitors.
2) Conduct tours with new residents and agents.
3) Create, promote, and run a rolling 12-month calendar of social and self-development events based on resident demographics at our Kirby Street residence and work with the accommodation managers, to ensure the delivery of a high-quality calendar of events, at the other properties to create a sense of community.
5) Conduct regular room inspections under the supervision of the Resident Experience Manager.
6) Investigate and proactively identify solutions to address resident queries or concerns whether straightforward or complex.
6) Manage and co-ordinate regular updates to our social media channels that engage existing residents and promote the brand to new residents.
4) Work with the Resident Experience Manager and the Accommodation Manager to plan, prepare and execute a high-quality check-in.
7) Keep our residents welcome pack up to date with local knowledge and information relevant to resident needs i.e. travel, entertainment and amenities.
8) Drive Trustpilot and Google Reviews.
10) Complete the booking process with new residents in partnership with the Sales teams.
Skills required for the job
- Good level of general education, ideally an undergraduate
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficient in using Instagram
- Proficient in using property operations systems. Training will, however, be provided.
- Demonstrable experience in handling customer queries and complaints.
- Demonstrable sales, marketing, and event delivery experience.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Create effective presentations/collateral and writing copy.
Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee mentoring programme
- Flexitime
- Health & wellbeing programme
- Sick pay
- UK visa sponsorship
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- Diploma of Higher Education (preferred)
Work Location: In person
Reference ID: Front of House
Expected start date: 12/06/2023