Position Overview & Specifications

Company Overview
This is a fantastic opportunity for an individual looking to start their career within the NHS as a Reception Administrator Apprentice based in Higham Ferrers.

The role will see the Apprentice learn all areas of the business and support the Practice Manager.
Job Duties

Face to face interaction with patients on the front desk, dealing with a variety of queries
Telephone communication with patients/nurses/GP’s dealing with queries and requests
Responding to email correspondence
Processing patient details onto the system
Scheduling and re booking routine and urgent appointments for patients where required
Recording patients’ identification where required
Booking emergency ambulances as requested by GP’s /nurses
Processing paperwork at the request of the Practice Manager
Any other ad hoc duties

This is an ever-expanding role and will see the duties change and develop over time.
Personal Specification

You will have the ability to communicate confidently at all levels including GP’s, nurses, and at times challenging patients. The ideal candidate will be resilient, confident, work on own initiative, problem solver and have an eye for detail with the willingness to learn and progress. Compliancy in line with the confidentiality policy is key for this role.

Salary
£10,159 per annum

Hours
37 hours per week (surgery opening times 8am – 6.30pm), varied shift pattern

Benefits
Apprenticeship training, pension scheme, 21 days annual leave plus Bank Holidays

Qualification
Level 3 Business Administration

Job Types: Full-time, Apprenticeship

Salary: £10,159.00 per year

Schedule: