Position Overview & Specifications
Responsible for assisting in the day to day running of the SVP shop, maintaining standards and achieving sales through effective sales techniques and contributing to the sustainable profitability of the shop.
Assist with adequate levels of stock, merchandising, pricing and deliveries.
Set and maintain high standards of cleanliness and tidiness throughout the shop
Strictly apply all policies, procedures and standards and ensure they are maintained
To ensure customer service is of the highest standard and deal with customer complaints efficiently and according to the Customer Service Policy
To ensure Health and Safety Policy is strictly adhered to, Risk Assessments are carried out and that all staff are provided with information on H&S issues
Complete paperwork
Implement and control adequate security systems for the protection of staff, stock and cash
Report any problems or staff/volunteer misconduct immediately
Carry out stocktaking where necessary and report results
The ideal candidate will possess the following;
1. Holds five GCSEs or equivalent including Maths and English at Grade C or above.
2. Proven experience in stock control.
3. Proven experience in customer service delivery.
4. Proven experience in financial matters, including cash reconciliation.
5. Proficient in IT – MS Word, Excel, PowerPoint
6. Flexible ‘can do’ attitude, the ability to adapt to change and interact with people.
Desirable Criteria
1. Experience working in retail within the charity sector.
Skills to be tested at interview stage
Excellent organisation skills
Excellent communication and interpersonal skills
An ability to work well under pressure, resilient.
An ability to display empathy, patience and a well-developed sense of humour.
Ability to be flexible in approach and towards the role.
6. Ability to maintain confidentiality.
Closing Date Tuesday 28th February.
Job Type: Full-time
Salary: £22,912.50 per year
Benefits:
- Additional leave
- Company pension
- Life insurance
Schedule:
- Day shift
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 28/02/2023
Reference ID: SMARMA023