Receptionist

Receptionist - Part Time 22.5 hours | Competitive salary plus excellent benefits | Cambridge | Working on a shift pattern between 06:30 - 21: 00 Monday - Friday

Spire Cambridge Lea Hospital are currently looking to recruit a Receptionist to join our team. Welcoming patients politely and courteously. Registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations. Providing an accurate, efficient, administrative service within the hospital, operating within established Spire policies and procedures.

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience desirable

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance