Position Overview & Specifications
Duties and Responsibilities
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc.
- Convert warm leads into appointments/sales in order to meet key performance targets
- Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
- Liaise with Hospital Departments to address communication or administrative issues
- Report to the Sales Manager on any escalations or concerns for activity and performance.
- Book follow ups for the patients
Who we're looking for
- Strongly target motivated
- Customer Service focused
- Confident approach to handing a variety of systems
- Enjoys working in a collaborative, fast paced team environment
- Be able to work effectively within their HUB while operating within a national sales framework
- Strong communication skills
- Someone who works well as part of a team
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options‘
- Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications