Position Overview & Specifications

South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

We’re looking to recruit a number of NHS 111 Call Handlers to join our team that are based in Otterbourne, Hampshire on a full and part time basis.

You'll receive full training on NHS Pathways (a clinical assessment tool), and following training, you’ll assess the needs of the patient and implement any necessary action ranging from dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

What do we need from you?

Competence in the use of IT systems
GCSE or equivalent A-C in Maths and English
Customer service experience from a telephone or face to face role
Ability to multi-task and manage competing priorities
Good written and verbal communication skills
Ability to listen and record information accurately

Why work at SCAS

Starting salary £21,730 + unsocial hours payments (annual salary circa £25,000) (Pro Rata for part time)
27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
Enrolment into the NHS pension scheme
Access to many discounts
Free onsite car parking
Employee assistance program
Rota basis

Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays.

The Recruitment Process:

1. Please apply for the role via Indeed

2. Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3. Interview – an interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable:

NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment

Desirable: