Position Overview & Specifications
From January 2023 until March 2024 the Council is taking part in a 4-day working week trial. A 4-day week is when full-time staff work one less day per week (4 days instead of 5) but still get paid the same salary. It is all about getting the same amount of work done and being as productive as possible. It is not the same as compressed hours, which is working the traditional 37-hour week over 4 long days. A 4-day week for a full-time employee at the Council will consist of 30 hours. For part time staff, the amount of hours reduced would be calculated via a pro-rata reduction. A helpful way of explaining this arrangement is that staff will need to get 100% of their work done, in 80% of the time, for 100% of their salary. The purpose of this trial is to better support the health and wellbeing of our colleagues, while still delivering an excellent service to our residents.
We are a forward-thinking authority, and with investment in new properties projected, we are ready to meet the challenges ahead. We are looking for the right person to join our busy Revenues Team focusing on the administration and collection of Council House rent.
Your primary responsibilities will include the maintenance of tenant’s rent accounts, dealing with customer queries, and in cases of non-payment, negotiating with customers to facilitate efficient collection of rent arrears.
All applicants should have experience working in a revenues collection / Credit Control or a similar environment, and be a good team player. Training in all aspects of the position will be provided as required.
You must have good IT skills and a good standard of English and Maths. High levels of communication skills are vital in this role as you need to be customer focused and an excellent negotiator. Your ability to remain calm and professional when dealing with a variety of customers, and to be able to reach successful resolutions, will be an important skill.
For more information regarding the post, please contact Matt Wynn on 01954 713109, or Kathryn Beck on 01954 713327
Closing date: 9am Monday 3 July 2023
Interviews to be held week commencing: Monday 10 July 2023