Position Overview & Specifications
Do you have outstanding customer service and are passionate about Pensions? If so, then keep on reading!
Here at SSCL, we are on the lookout for an Administrator to join our busy team supporting one of our high-profile Government Clients on a permanent basis. Your focus will be on administrative duties including transactional processes such as pension amendments and answering telephone queries from internal employees!
We do have a hybrid working policy so with this in mind, it would be usual for you to be in the office in Newport 2 days a week and then working from home the rest of the week!
What you’ll be doing:
- Answer incoming queries in an efficient manner
- Log queries but escalate when required to more senior staff
- Verify deadlines and deliverables with internal customers to schedule and prioritise workload and manage expectations
- Maintain and update record systems or databases to ensure records are accurate, complete, and current
What you’ll bring:
- Good level of numerical and written skills
- Ability to demonstrate excellent customer service
- PC literate with experience of using Microsoft office applications
- Sound organisational and interpersonal skills
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full Time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Joanne
Salary: £22,145 pa (inclusive of 3% flex fund)
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.