Position Overview & Specifications
Key Duties and Responsibilities:
Monitors staff on the tills- Assists management to achieve store goals and targets
- Trains new team members in company standards, customer service and job duties.
- Maintains a positive team environment to ensure success
- Motivates, guides and mentors team members to exceed goals and creates a positive environment shifts.
- Responds to customer issues in a professional manner
- Ensuring stock levels are well maintained
- Unpacking and sorting new stock delivery
- Promoting special offers
- Arranging window displays.
- Fulfil's additional duties as per requirements of the role
- Keeping the store clean
Competencies:
- Customer service skills
- Proficiency in using a point of sale system (POS)
- Strong knowledge of MS Office suite
- Excellent verbal and written communication skills
- Positive and helpful attitude
- Reliable
- Patience and the ability to remain calm in stressful situations
- Integrity and strong work ethic
- Ability to work in a team environment
- Proactive
- Ability to use own initiative
- Team player
- Willingness to learn
- Critical Thinker
Knowledge, Skills & Qualification:
- Excellent communication skills
- Able to prioritise and time management skills
- Flexible and adaptable to the needs of the organisation
- Able to handle multiple priorities at one time
- Handle customer complaints in a professional manner
- Computer literate
Benefits:
- Uniform
- Employee discount