Position Overview & Specifications

At SMS environmental, we focus on competence and innovation, we therefore look for the best and most diverse talent of today and tomorrow.

SMS Environmental has an opportunity for an enthusiastic and organised Operations Coordinator to join our expanding Service Delivery department, handling the booking of Pre-planned Maintenance work using our in-house system, Opuz. You will be working as part of a small and friendly team based in our Wales office. This is an office-based role.

This is a key role that needs an organised and meticulous approach. The ideal applicant will come from a customer service environment and have excellent communication skills.

About SMS Environmental
SMS Environmental is a respected provider of Legionella Water Testing and treatment services to a range of clients across the country. This is compliance driven and all work must be completed on time and recorded accurately.

Our Operations Coordinators are responsible for:

Co-ordinating the booking of Engineer visits to client premises
Contacting all sites to advise and confirm attendance date
Raising jobs on our in house work scheduling system
Using Gmail calendars to advise of their work in advance
Handling ad-hoc queries from clients and staff
Assisting colleagues to cover absences
Keeping in house systems up-to-date with work completed.

There are some key skills we feel will be needed to succeed in this role:

Good organisational and time management skills
Previous experience in a planning or scheduling environment within a service industry
Friendly and efficient communication skills both written and, on the telephone
Computer literacy and accurate data entry
Good geographical knowledge an advantage to assist in planning routes for engineer visits an advantage
Good team player with a can-do attitude

Company Benefits:

Competitive salary
30 days holiday including bank holidays
Company Sick Pay
Enhanced Lead Parent and Supporting Parent Leave
Auto enrolment Pension scheme
Free car parking
Hours – 8 hour working day with 30 minutes for lunch.
Employee Assistance Plan
Extra bonus holiday for birthday on completion of 2 years service

We are an equal opportunities organisation and we welcome applications from all sections of the community. SMS Environmental will assess applications only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits: