Position Overview & Specifications

We are looking for Front Desk Receptionist for day and night ,ready to join OUR vibrant team. As a receptionist on our front desk, you play the most important role in the hotel. You create the first impression when a guest arrives – and you’re the final memory they take with them when they leave.

Key responsibilities:

Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorisation obtained for all debit/credit cards
Keep abreast knowledge of all products & services, ranging from daily events, services and facilities available, and marketing and promotional activities
Maintain a positive relationship with guests and colleagues by meeting and exceeding their expectations
Assist guests with general enquiries, providing accurate and detailed information
Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service
Reply to emails, reviews and any queries received by media
To provide professional, proficient and timely Front Office operations such as check-ins, check-outs, and reservations
Provide an accurate handover to returning colleagues at the end of the shift
Knowledge of computerised PMS system and ensure the system is always up-to-date
Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information
Adhere to 5 star standards at all times - maximizing revenue including up-selling of rooms whilst cross-selling of food and beverage products
Provide expert knowledge of local amenities within the Southend-on-Sea area

We are looking for a strong and motivated person, someone who has worked in a similar role within the hospitality or travel and tourism industry. The person will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills. Previous Front Office/Reception experience within a 4/5* star environment is preferable but NOT a must

Excellent customer service and communication skills
Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability
Enthusiastic about delivering service excellence whilst being a team player
Possess the ability to work under pressure whilst maintaining attention to detail.
Has an excellent command of English, both spoken and written
Display a polite and professional attitude to internal and external guests

Job Types: Full-time, night shift,Part-timeSalary: £10.00 to £10.25 /hour

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30 per week

Salary: From £10.30 per hour

Benefits: