Position Overview & Specifications
About The Role
Are you seeking a permanent remote career that is either 30, 35 or 40 hours a week AND on a flexible booking basis?
Do you live in Northern Ireland?
We are proud to continually partner with Bupa the prestigious global healthcare provider. We are united in our passion to provide industry leading customer service helping people live longer, heathier, and happier lives. Do you have high levels of empathy and like to exceed customer expectations? As the face and heart of Bupa, you will be fully supported, be part of a strong team ethic and make a difference in all you do.
About Us
As a leading and trusted outsourcer in the Customer Service industry, we represent and support major brands deliver an exceptional customer experience. Sensee take the human approach and provide freedom to work in a pioneering environment driven by conscience. We care about our people, our planet, our communities, and therefore we have been fully remote since 2004. Accessible, low carbon footprint careers for everyone!
About the Role of a Customer Service Representative for Bupa
Permanently employed by Sensee, you will represent the award-winning private healthcare provider, Bupa. You will be trained to succeed and become a subject matter expert, that will communicate via phone and sometimes written communication. You will navigate multiple virtual platforms to obtain, relay and record information in line with Bupa processes and exceeding customer expectations always. The role will involve supporting customers that are unwell. You could be discussing medical conditions, treatments, processing a claim or a complaint. It is essential that you are a remote working brand ambassador and are an integral part of our remote Sensee family, making a difference in everything we do.
The Benefits
- Select either 30, 35 or 40 hours per week
- Book working hours on a flexible booking basis aligned to Bupa requirements
- Train remotely on a full-time basis
- No commute or dress code
- 30 days holiday (pro rata for part time)
- Increasing holidays based on length of service
- 24/7 Employee Assistance Programme
- Perkbox (Online discounts)
- Pension scheme
- Inclusion in the Bupa bonus scheme (T&Cs apply)
About You
- Impressive IT skills, with the ability to multitask
- Superb rapport building skills
- Amazing levels of active listening, empathy, and resilience
- Excellent verbal and written communication skills
- Thorough approach to following account processes
- Previous experience in a customer facing support role
- Enthusiastic team player, always ready to take up the next challenge
- Able to attend remote full-time training
- Can provide a dedicated home working space that offers safety and comfort
- Co-operative in providing own IT setup in a way that minimises environmental impact
- Fantastic approach to utilising internal engagement tools to thrive, have fun and progress on the career ladder
About Us
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, age, sexual orientation, ethnicity, faith and gender. Everyone is welcome and supported in their career development with Sensee.
In line with our company values and certifications, Sensee also welcome applications from candidates with a disability, candidates that are a military spouse and those living in our remote/rural communities across the United Kingdom, including Northern Ireland.